Shipping Policy

Thank you for shopping with us!

Order Processing

All of our products are custom embroidered to order. Please allow time for us to complete your items before shipping. We aim to process and dispatch orders as promptly as possible, but processing times can vary depending on current demand and the complexity of your order.

Once your order is complete, it will be dispatched via Royal Mail.

Shipping Methods

We use Royal Mail for all deliveries. Shipping options and estimated delivery times are shown at checkout, based on your location and selected service. Please note that delivery times are estimates provided by Royal Mail and are not guaranteed by us.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Delivery Information

You will receive a confirmation email once your order has been dispatched. Please ensure that your delivery address is correct at the time of ordering, as we cannot be held responsible for lost parcels due to incorrect address details.

If your parcel is delayed or goes missing, we will work with Royal Mail to investigate. However, please allow reasonable timeframes for delivery before contacting us.

International Shipping

At this time, we [only ship within the UK / or ship internationally – specify depending on your policy]. International delivery times and shipping costs will vary based on destination.

Customs and Import Fees (if applicable)

For international orders, any customs duties, taxes, or import fees are the responsibility of the customer.

Questions

If you have any questions about your order or shipping, please contact us.