Privacy Policy

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Phone number

  • Payment information (handled securely by our payment processors)

  • Order history

  • Any personalisation details you provide (e.g., embroidered names or departments)

We also automatically collect basic information about your device and browsing activity through cookies (e.g., IP address, browser type).

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Personalise your products as requested

  • Communicate with you about your order status

  • Respond to enquiries or customer service issues

  • Improve our website and customer experience

  • Comply with any legal obligations

We will never sell or share your personal data with third parties for marketing purposes.

3. Payment Security

We use trusted third-party payment providers (e.g., Shopify Payments, PayPal) to process transactions.
Your full card details are not stored by us and are handled securely according to industry standards.

4. How Long We Keep Your Data

We only keep your personal information for as long as necessary:

  • To fulfil your orders

  • To meet our legal and accounting obligations

  • To resolve any disputes

When no longer needed, your personal data is securely deleted.

5. Your Rights

Under data protection laws (including GDPR), you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to our use of your data

  • Withdraw consent where you have previously given consent

To exercise your rights, please visit our Contact Us page to find ways to get in touch.

6. Cookies

We use cookies to enhance your browsing experience, analyse website traffic, and support site functionality.
You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please visit our Contact Us page to get in touch.