Refund & Returns Policy – Personalised NHS Clothing

At Careline Direct, we want you to be completely satisfied with your order. We supply professionally embroidered NHS clothing, personalised healthcare uniforms, NHS fleeces, hoodies, jackets and other workwear to healthcare professionals throughout the UK.

Please read our Refund & Returns Policy before ordering, particularly when purchasing personalised or embroidered clothing.

Personalised & Embroidered Clothing

Many of our NHS clothing and healthcare uniform products are embroidered or personalised specifically for each customer.

Items that have been personalised, embroidered or made to your individual requirements cannot normally be returned or refunded simply because you have changed your mind.

This includes garments personalised with names, job titles, NHS departments, healthcare roles, logos or other custom embroidery.

Please check your selected garment, size, colour, embroidery and personalisation details carefully before completing your order.

Your statutory rights are not affected.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or we have supplied an incorrect item, please contact Careline Direct as soon as possible.

We will review the problem and, where appropriate, arrange a replacement, refund or other suitable resolution.

If possible, please provide your order details and photographs showing the problem so that we can deal with your request quickly.

Non-Personalised Clothing

Eligible non-personalised items may be returned in accordance with your applicable consumer rights and our returns conditions.

Returned garments should be unworn, unused and in their original condition, with any original packaging and labels where applicable.

Please contact us before returning an item so we can provide the correct return instructions.

Refunds

Once an eligible return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will normally be returned to your original payment method. Processing times can vary depending on your bank or payment provider.

Original delivery charges and return postage will be handled in accordance with your applicable consumer rights and the circumstances of the return.

Exchanges

If you require a different size or garment, please contact us before returning your order.

Personalised or embroidered NHS clothing cannot normally be exchanged where the garment has been correctly produced according to the details supplied with your order.

Incorrect Personalisation

If Careline Direct has made an error with your embroidery or personalisation, please contact us with your order details and photographs of the garment.

We will investigate the issue and arrange an appropriate solution where the item differs from the personalisation details confirmed with your order.

NHS Clothing Returns

Careline Direct supplies a wide selection of personalised NHS clothing and embroidered healthcare workwear, including NHS fleeces, zipped hoodies, polo shirts, softshell jackets and clothing for different hospital departments and healthcare roles.

Because many of these garments are individually embroidered, we strongly recommend checking sizing and personalisation information before ordering.

Contact Careline Direct

If you have a question about a return, refund, exchange or personalised NHS clothing order, please contact Careline Direct before sending your item back.

Our team will be happy to explain the returns process and help resolve any problems with your order.

Careline Direct – Personalised NHS Clothing & Embroidered Healthcare Uniforms UK